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Payments, Cancellations, Refunds
What is your cancellation policy?
How do I pay for my car transport?
How do I pay the carrier at delivery?
What happens if Axis Auto Logistics cancels my order?
How long does it take to process/receive a refund?
What are my options with non refundable deposits?
If I need to cancel, will I get a refund?
How do I cancel my order?
What is your refund policy?
Are there any hidden costs or charges in your price?
Do I have to pay the carrier if I am not fully satisfied with the auto transport service?
Can I pay with my credit or debit card?
Can I pay with PayPal?
Can I pay with an international credit card?
Insurance & personal items
What items am I not allowed to ship in my vehicle?
Can I ship my furniture in my car?
Can I ship personal items in my car?
Is my vehicle insured during car transport?
What if damage to my car is caused by my personal items?
Do I have to pay a deductible?
Are my personal items insured?
Pick-up & delivery timeline
How do I know what my estimated pickup window is?
What qualifies as "Customer Imposed Restrictions"?
Can I change my First Available Pick-up Date?
How do I know my pick-up date and time?
Can you guarantee a pick-up date?
Types of car shipping services
How can I pay less for shipping?
What is top load placement?
What is the difference between open and enclosed auto transport?
Is your service door-to-door?
Do I need to drop off or pick up my vehicle anywhere?
Can I ship a car from a storage facility?
Useful information
How long are quotes valid?
How to choose a car shipping company?
How do I verify a car shipping company?
How do I trust a car transport company?
How do I pick an auto transport company?
How do I find a transport company?
How do I choose the best car shipping company?
How do car transport companies work?
How to prepare your car for transport?
Can you put stuff in car when shipping
How does car shipping work?
What should I do to prepare my vehicle for transport?
How long does it take to deliver my vehicle?
How can I track my vehicle while in transit?
What is a Bill of Lading (BOL)?
How much gas should I leave in my car’s gas tank?
Can I get a quote if I don’t know the exact address?
Will the carrier contact me regarding the pick-up?
Can I ship a motorcycle?
How Much is Car Transport Service?
Do you offer a Military car shipping discount?
Can I ship a vehicle with a lift kit and oversized tires?
Can I ship a golf cart?
Does the shipping cost depend on the value of the vehicle?
How long is my quote valid for?
Is there a discount for shipping multiple vehicles?
Do I have to be present when my car is picked up or delivered?
How far in advance should I book?
Do I need a vehicle title or registration to ship my vehicle?
What type of truck will transport my car?
Can I ship a car that doesn’t run?
Is Axis Auto Logistics a Broker or a Carrier?
What should I do if I have a toll transponder?
What does First Available Pick-up Date mean?
Can I place an order if I don’t know the exact address?
What is an operable and inoperable vehicle?
Can I ship a vehicle with low ground clearance?
What is the difference between a Carrier and a Broker?
Will I receive a vehicle shipping contract?

What should I do if I have a toll transponder?

Toll transponders should be removed prior to transport as they can trigger a toll violation while on the trailer. We are not responsible for toll violations or charges on your toll transponder during auto transport.